1. Booking Process

• All bookings must be made through our official booking system, email or direct message
• (Instagram, WhatsApp, etc.).
• A date is only secured once a non-refundable deposit is received.
• Upon confirmation, you will receive a detailed summary of the service, date, time, location, and any additional requirements.
• Bridal bookings require signing a bridal agreement and paying a retainer fee.

2. Bridal Preview Appointment

• Bridal previews (trials) are highly recommended and usually scheduled 2-6 months prior
• to the wedding date.
• The preview includes a full consultation and makeup application to finalise your bridal look.
• Trials are charged separately and do not guarantee the wedding day unless the booking is
• confirmed with a deposit.

3. Consultation

• All clients are encouraged to disclose any skin conditions, allergies, medications, or
• sensitivities during consultation.
• Consultations may be conducted in person, via phone or virtually (depending on the service.
• It is your responsibility to provide accurate and honest information to ensure a safe and effective service.

4. Travel & On-Location Services

- Travel within 20 miles of my location is included in the pricing.
- Travel outside this range will incur a travel fee, based on distance and time.
- Additional charges may apply for accommodation (for early morning or destination
weddings), congestion zones, parking and tolls.

5. Payment Terms

• A non-refundable deposit is required to secure all bookings.
• The remaining balance is due no later than 7 days before the service date.
• Payments can be made via bank transfer, card or other methods as outlined in your invoice.
• For group or bridal bookings, one person must act as the primary contact and is responsible for total payment.

6. Cancellation Policy

• Cancellations must be made in writing via email or message.
• Deposits are non-refundable under all circumstances.
• Cancellations made within 1month of the appointment will result in the full balance being payable.
• Rescheduling is permitted once with at least 3 months’ notice and subject to availability.

7. Late Fees & Delays

• Punctuality is crucial. A £10 late fee per 15 minutes may apply if the client or bridal party is not ready at the agreed time.
• If the artist is delayed due to unavoidable circumstances, the client will be contacted immediately.
• If delays are caused by the client, service quality may be affected or shortened.

8. Emergencies & Force Majeure

• In the unlikely event that the artist is unable to attend due to illness, accident or emergency, a replacement artist will be arranged (if possible) or a full refund will be issued for any services not rendered.
• We are not liable for cancellations due to force majeure events including but not limited to weather, pandemic restrictions, or acts of God.

9. Contact & Communication

• Official communication should be made through email, WhatsApp or our website contact form.
• Enquiries will be responded to within 24–48 hours during business hours.
• Please keep all communications professional and respectful.

10. Location Requirements

• The client is responsible for ensuring a clean, safe, and well-lit space for the makeup application.
• Access to a table/work surface and a power outlet is required.
• If the space is unsuitable, we reserve the right to refuse service on the day.

11. Allergies & Medical Conditions

• All products used are of professional quality and are sanitised between uses.
• The client must inform the artist of any known allergies or skin sensitivities prior to the service.
• The artist is not liable for any allergic reactions or skin issues that occur after the application if no prior warning was given.

12. Timings

• A clear schedule will be provided based on the number of people and services booked.
• Each makeup service typically takes 45–90 minutes depending on the style.
• The client agrees to adhere to the timeline provided, especially for group or bridal bookings.

13. Media Release

• We may take photographs or short videos before, during or after the session for use on our social media, portfolio, or marketing materials.
• Please let us know in writing before your appointment if you do not consent to having your image used.

14. Client Obligations

The client agrees to:

• Arrive on time or be ready for the service at the agreed time.
• Ensure their face is clean and free from makeup unless otherwise agreed.
• Provide a suitable location and working conditions.
• Communicate respectfully and professionally at all times.

15. Additional Information & Services

• Touch-up kits may be available upon request or included in certain bridal packages.
• Additional services such as lashes, tattoo cover-ups or 1:1 makeup training can be added for an extra fee.
• Packages, pricing and services are subject to change, but confirmed bookings will be honoured at the agreed rate.

16. Legal & Liability

• We are fully insured for professional makeup artistry in the UK.
• We are not responsible for any damage to clothing or personal property during makeup application.

17. Acceptance of Terms

• By booking a service, you agree that you have read, understood and accepted these Terms and Conditions.